We offer a 14-day return policy from the date you receive your item. For a valid return, your item must be in the same condition as received, unused and securely packed to prevent transit damage. Please note that Rujan Ceramics cannot cover return or initial delivery costs and is not responsible for transport damage.
To initiate a return contact us at
rujanceramics@gmail.com
Include your receipt or proof of purchase
Send returns to
Rujan Ceramics, Ulica Ivana Veroneka 2, 10430, Samobor
If your return is approved, we'll provide a return shipping label with detailed instructions. Items returned without prior authorization will not be accepted.
Damages and Issues
Inspect your order immediately upon receipt. If an item is defective, damaged, or incorrect, contact us right away so we can assess the situation and resolve it.
Exchanges
For the fastest service, we recommend returning your item for a refund and then placing a new order for the desired item.
European Union 14-Day Cooling Off Period
For merchandise shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason without justification. The same condition requirements apply: items must be unused, with tags, and in original packaging, accompanied by proof of purchase.
Refund Processing
After receiving and inspecting your return, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.If more than 15 business days have passed since your return was approved without receiving your refund, please contact us at
rujanceramics@gmail.com. Inspect your order immediately upon receipt. If an item is defective, damaged, or incorrect, contact us right away so we can assess the situation and resolve it.
