We offer a 14-day return policy from the date you receive your item. For a valid return, your item must be in the same condition as received, unused and securely packed to prevent transit damage. Please note that Rujan Ceramics cannot cover return or initial delivery costs and is not responsible for transport damage.

To initiate a return contact us at Include your receipt or proof of purchase Rujan Ceramics, Ulica Ivana Veroneka 2, 10430, Samobor. If your return is approved, we'll provide a return shipping label with detailed instructions. Items returned without prior authorization will not be accepted.

Inspect your order immediately upon receipt. If an item is defective, damaged, or incorrect, contact us right away so we can assess the situation and resolve it.

After receiving and inspecting your return, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.If more than 15 business days have passed since your return was approved without receiving your refund, please contact us at rujanceramics@gmail.com. Inspect your order immediately upon receipt. If an item is defective, damaged, or incorrect, contact us right away so we can assess the situation and resolve it.